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Milton Keynes, UK

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Terms & Conditions

Last Updated: November 24, 2025

1. Introduction

These Terms and Conditions ("Terms") govern the provision of IT services, web development, and consultancy by IT Boffins Ltd ("we", "us", "our") to the client ("you"). By instructing us to proceed with any project or service, you agree to be bound by these Terms.

2. Definitions

"Services" refers to the specific work requested by you and detailed in our Proposal or Statement of Work, including but not limited to Website Design, Web Application Development, AI Consultancy, System Integration, Shopify Development, Xero Automation, CRM Development, Digital Signage, Workspace Migration, Cloud Infrastructure, SEO, Data Recovery, Graphic Design, and Social Media Strategy.

3. Project Acceptance & Fees

  • All estimates provided are valid for 30 days from the date of issue.
  • A project is considered "Active" upon receipt of a signed Proposal and/or a non-refundable deposit (typically 50% of the total project value), unless otherwise agreed in writing.
  • Balance payments are due upon project completion or at agreed milestones. We reserve the right to withhold delivery of final assets, code, or live access until all outstanding invoices are settled.
  • All prices quoted are exclusive of VAT unless stated otherwise.

4. Web Development & Design Services

  • Browser Compatibility: We test our sites on current versions of major desktop and mobile browsers (Chrome, Safari, Firefox, Edge). We do not guarantee compatibility with outdated or obscure browsers.
  • Content: You are responsible for providing all text, images, and media content unless copywriting or photography services have been explicitly commissioned. Delays in providing content may result in project delays.
  • Revisions: Our fixed-price projects include a set number of revision rounds (typically two) as defined in the Proposal. Additional revisions or scope changes will be charged at our standard hourly rate.

5. Hosting & Maintenance

  • If you host with us, we aim for 99.9% uptime but cannot accept liability for downtime caused by third-party infrastructure providers (e.g., AWS, Azure, Vercel).
  • Maintenance contracts are monthly rolling agreements requiring 30 days' notice for cancellation.
  • If you choose to host elsewhere, we are not responsible for server configuration, security patching, or backups after the initial handover.

6. Intellectual Property (IP)

Upon full payment of all fees:

  • You will own the copyright to the specific visual design and unique content created for your project.
  • We retain the right to use the work in our portfolio and marketing materials.
  • Underlying code libraries, frameworks, and our proprietary "starter kits" or reusable components remain the intellectual property of IT Boffins Ltd or their respective open-source license holders. You are granted a perpetual, non-exclusive license to use these for the project's intended purpose.

7. AI Consultancy & Integration

  • AI solutions are probabilistic by nature. We do not guarantee 100% accuracy of AI-generated outputs (e.g., from chatbots or data analysis models).
  • You are responsible for ensuring your use of AI tools complies with relevant data protection laws (GDPR) and industry regulations.

8. Data Recovery Services

  • Data recovery is a "best effort" service. We cannot guarantee the successful retrieval of data from damaged media.
  • Diagnostic fees may apply even if data is unrecoverable, covering the time and specialist equipment usage.
  • We strictly adhere to confidentiality protocols regarding recovered data.

9. SEO & Marketing

We employ ethical, "white hat" SEO techniques. However, search engine algorithms are third-party proprietary systems. We therefore cannot and do not guarantee specific search engine rankings, traffic levels, or sales conversions.

10. Limitation of Liability

To the maximum extent permitted by law, IT Boffins Ltd shall not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of data arising out of or in connection with our services. Our total liability is limited to the value of the fees paid by you for the specific service giving rise to the claim.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.